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Refund policy

RETURN, REFUND, AND SHIPPING POLICY

RETURNS

Before contacting the Nutrition Factory Customer Support Team about your return, please read the information below. When submitting your request, please always include your order number and the item(s) you would like to return.

IS MY ITEM ELIGIBLE FOR RETURN?

For all returns and exchanges, the item(s) must be returned within 30 days of the ship date of the order. This includes initiating the return process with our Customer Support Team and the product(s) being received at the Nutrition Factory support Team.

For a supplement to be eligible for a return, it must be unopened and unused. The Nutrition Factory support team cannot accept returns on opened and used products for the safety of the team and the quality of the other products in the warehouse.

For apparel and accessories, the item(s) must be unworn, unwashed, with tag(s) attached and in the original packaging. If items are returned with strong odors such as but not limited to smoke, cologne, detergent, scented sprays, body odor, or marks such as deodorant stains they will not be accepted.

 ITEMS NOT ELIGIBLE FOR A RETURN

    • If you purchase a Product we sell from a local store, third-party retailer, or Amazon (where Nutrition Factory is not the seller) the items CANNOT be returned or exchanged by the Nutrition Factory Website.

    • Regrettably, the item(s) below are not eligible for a return after purchase:

o   Promotional/giveaway items

o   Opened supplements

o   Apparel that has been washed and/or worn

**Please note that items not eligible for a return are not limited to the list above. Nutrition Factory has the right to deny any return.**

HOW DO I START A RETURN OR EXCHANGE?

    • Please contact the Nutrition Factory Supplements Customer Support Team at customerservice@nutritionfactoryob.com with your order number and the item(s) you would like to return/exchange. For exchanges, please also include the new item you would like.

    • As soon as your return has been received and inspected, a member of our Customer Support Team will reach out with the refund information or shipping charges for the item you would like to exchange.