Shipping policy

SHIPPING HOURS

Nutrition Factory shipping department ships Monday through Friday between 8:00 a.m.- 4:00 p.m. EST, excluding holidays.

WHERE DO YOU SHIP?

Nutrition Factory products can be shipped domestically. We also ship to APO/FPO military addresses and PO Boxes.

I PLACED MY ORDER, WHEN WILL I RECEIVE MY PACKAGE?

Once you place your order, you will receive an order confirmation email to the email address provided at the time of your order. As soon as your order has been marked as shipped, you will receive an email with tracking information.

Please allow up to 3-5 business days for your order to be processed for shipping. During all holidays, releases, and promotions please allow up to 7-10 business days for orders to be processed for shipping.

Once your order is marked as shipped (Label Created) please note that we are unable to make any order modifications, address changes, or cancellations.

HOW ARE SHIPPING RATES CALCULATED?

All shipping rates are based on the delivery distance and weight of the package being shipped. This includes sales tax which is based on the state where the order is being shipped.

For international customers, taxes and duties are included in the shipping price at checkout.

Nutrition Factory does not have control over these fees (or extra fees) and is not responsible for setting the price.

WHEN WILL MY ORDER SHIP?

At checkout, the estimated shipping time given is not a guarantee and does not come into effect until the package has been picked up by the mail carrier. Please allow up to 3-5 business days for your order to be processed for shipping. During all holidays, releases, and promotions please allow up to 7-10 business days for orders to be processed for shipping.

Below are the mail services available to use and the estimated mail carrier time frames for your package to arrive:

UPS

First Class Package: 3-5 business days

Priority Mail: 1-3 business days